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Shipping Policy

Shipping Policy

 Purpose of this Policy

This Shipping Policy explains how Cricks360 processes, ships, and delivers orders within India (PAN India). By placing an order on our website, you agree to the terms mentioned below:-               

 Order Processing Time

  • All orders are processed within 24 working hours after confirmation.

  • During high-sale periods or festivals, processing time may take slightly longer. In such cases, we will keep you informed.

 Delivery Time

  • Standard Delivery Time: 3–5 working days across India (after dispatch).

  • Delivery time may vary based on your location, courier partner availability, weather conditions, or public holidays.

  • If delivery exceeds 5 days, we will assist you with updated tracking information.

 Shipping Charges & Free Shipping

  • Orders above ₹7000 are eligible for free shipping.

  • Orders below this amount will incur a shipping fee of ₹7000, which will be shown at checkout.

  • Oversized or heavy items may have additional charges, which will be displayed during checkout.

 Courier Partners & Tracking

  • We dispatch orders through trusted and reputed courier partners.

  • Once your order is shipped, you will receive a tracking link or tracking number via Email/SMS.

  • You can track your package on the courier partner’s website until delivery.

 Incorrect or Incomplete Address

  • Please ensure your shipping address, phone number, and pin code are correct at the time of checkout.

  • If the address is incorrect or incomplete, delivery may fail or be delayed.

  • In such cases, re-shipping charges may apply.

 Failed Delivery Attempts

  • If the courier is unable to deliver your order due to unavailability or incorrect address, they may attempt redelivery.

  • If the package returns to us, we will contact you to arrange reshipment.

 Damaged or Missing Items

  • If your package arrives damaged, tampered, or with missing items, please report it within 24 hours of delivery along with photos/video proof at helpcricks360gmail.com.

  • We will investigate and provide a replacement or refund as per our Return & Refund Policy.

 Cash on Delivery (COD)

  • COD may be available on selected pin codes only.

  • Additional COD charges may apply. This will be displayed at checkout.

 International Shipping

  • Currently, we ship only within India (PAN India). International shipping is not available at the moment.

 Cut-off Time

  • Orders placed before 12:00 PM IST are processed the same day.

  • Orders placed after the cut-off time are processed the next business day.

 Unexpected Delays

  • Delivery may be delayed due to natural calamities, government restrictions, strikes, or courier issues.

  • We will ensure timely updates and support during such situations.

 Customer Support

             For shipping-related queries or complaints, contact us:
            📧 Email:  helpcricks360gmail.com
            📞 Phone/WhatsApp: 8617829757
             Working Hours: Mon–Sat, 10:00 AM – 6:00 PM IST

 Policy Updates

  • Cricks360 reserves the right to update or modify this Shipping Policy at any time. Revised terms will be posted on the website.

 

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